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Shipping & Delivery
Shipping & Delivery Policy
At ChessNut Academy, we strive to ensure that you receive your products in a timely and efficient manner. Below are the details of our shipping and delivery process:
Shipping for Physical Products
We process and ship chess boards and other physical products within 2-5 business days after receiving your order.
Delivery times vary based on location but typically range from 5-15 business days for standard shipping.
You will receive a tracking number via email once your order has been shipped.
Shipping Costs
Shipping fees will be calculated at checkout based on your location and chosen delivery method.
Customers are responsible for any customs duties, taxes, or additional charges applicable to international shipments.
Delayed or Lost Shipments
If your order is delayed beyond the estimated delivery time, please reach out to us at support@chessnutacademy.com for assistance.
In case of lost shipments, we will investigate with the carrier and, if necessary, arrange a replacement or refund.
Digital Products & Course Access
Our online video courses and digital content are delivered instantly upon purchase.
After completing your purchase, you will receive an email with access details to your course. If you do not receive it within 24-48 hours, please contact us.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please notify us within 7 days of delivery at support@chessnutacademy.com with a photo of the issue. We will arrange for a replacement or refund as per our Cancellation & Refund Policy.
Changes & Cancellations
Once an order has been processed for shipping, we are unable to modify or cancel it. However, you may be eligible for a return or exchange under our Refund Policy.
Contact Us
For any questions regarding shipping, delivery, or tracking, feel free to email us at support@chessnutacademy.com.
We appreciate your trust in ChessNut Academy and look forward to being part of your chess learning journey!
Reach Out Securely,
We're Here to Assist You!
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